ixbet Privacy Policy – How We Keep Your Information Safe

1Introduction – Who We Are and Why This Policy Exists

Ixbet (ixbet.im) is the online betting and gaming platform of choice for millions of players across Bangladesh. We understand that sharing personal information on any online platform requires a great deal of trust. When you register with ixbet, you are entrusting us with some of your personal details.

In this Privacy Policy, we are fully transparent about what data we collect, why we collect it, how we use it, and how securely we protect it. No hidden clauses, no grey areas.

This policy applies to all ixbet services – including the website, mobile app, live chat, and other communication channels.

2What Information We Collect

Ixbet collects the following information – and only the minimum amount necessary.

Information You Provide Directly

• At registration – full name, email address, mobile number, and date of birth.
• For KYC verification – national ID number, photo, and proof of address.
• At the time of payment – mobile banking number (bKash, Nagad, Rocket, etc.).
• When contacting support – your written messages and details of the issue.

Automatically Collected Information

• IP address and device type (Android, iOS, Windows, etc.).
• Browser type and language settings.
• Pages you visited on the platform and how long you spent on them.
• Gaming activity logs – bet amounts, game types, and win/loss records.
• Login time and approximate location data.

3How We Use Your Information

Ixbet uses your information solely for the purposes listed below – never for any unauthorized purpose.

• Account Management: To create, manage, and keep your account secure.
• Payment Processing: To process deposits and complete withdrawals.
• Customer Support: To resolve your issues quickly and effectively.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Legal Obligations: To meet licensing authority requirements and legal obligations.
• Platform Improvement: To analyze usage patterns and enhance your experience.
• Relevant Promotions: To send you relevant offers and bonuses based on your interests (with your consent).

4Data Retention – How Long and Where

Ixbet stores your information on secure servers. All data is kept in an encrypted state.

• All data is retained for as long as your account remains active.
• Even after account closure, data may be retained for up to 5 years for legal compliance purposes.
• Gaming history is retained for a minimum of 3 years, in accordance with licensing requirements.
• Backup data may be retained for up to 90 days.

After the designated period, data is securely deleted. Our data deletion process follows international security standards.

5Who We Share Your Information With

ixbet never sells your personal information. However, information may be shared in the following limited circumstances:

• Payment Providers: Minimal information is shared with bKash, Nagad, and similar services solely to complete transactions.
• Game Providers: Limited data shared with game software companies for the operation of specific games.
• Legal Authorities: Data may be disclosed in response to a court order or regulatory authority request.
• Fraud Prevention: With fraud detection services, for security purposes.

6Cookies Policy

Ixbet uses cookies on its website and app. Cookies are small data files stored on your device.

• Essential Cookies: Required to maintain login sessions and operate core platform functions. These cannot be disabled.
• Analytics Cookies: Helps us understand which parts of the platform are used most. These can be disabled.
• Preference Cookies: Remembers your preferences such as language, theme, and more.
• Security Cookies: To detect fraud and unauthorized access.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent ixbet from functioning properly.

7Your Rights

As an ixbet member, you have several important rights regarding your personal information:

8Minor Protection

Ixbet strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect data from minors.

• Date of birth is verified at the time of registration.
• In cases of doubt, proof of identity may be requested to verify age.
• Accounts suspected of being used by a minor are suspended immediately.
• If an underage account is discovered, all associated data is deleted immediately.

If you suspect that a minor is using ixbet, please contact our support team immediately.

9Third-Party Links & Services

Ixbet uses certain third-party services on its platform — such as game software providers and payment gateways. These third parties may have their own privacy policies.

• Ixbet works exclusively with trusted and secure third-party partners.
• Only the minimum necessary data is shared with third parties.
• Ixbet is not responsible for the privacy policies of third parties.

10Security Measures

Ixbet employs world-class technology to protect your information:

• 256-bit SSL Encryption: Banking-grade encryption applied to all data transfers.
• AES-256 Storage Encryption: All stored data is encrypted.
• Firewall Protection: Multi-layered firewall protection against unauthorized access.
• Regular Security Audits: Periodic audits conducted by independent experts.
• Two-Factor Authentication (2FA): An extra layer of security on your account.
• Monitoring of Suspicious Activity: Real-time detection of unusual login activity.

Please note, however, that no method of transmission over the internet can guarantee 100% security. That's why it's equally important on your end to use a strong password and keep 2FA enabled.

11Privacy Policy Updates

Ixbet may update this Privacy Policy from time to time. When changes are made:

• You will be notified at your registered email address at least 14 days before any significant changes take effect.
• The date of change and version number will always be noted at the top of the page.
• Continued use of the platform after a new policy takes effect will be considered acceptance of the updated terms.
• Previous versions are also kept in our archive.

12Contact & Complaints

For any privacy-related questions, complaints, or requests, please get in touch with ixbet:

• Live Chat: Bengali-language support available 24/7.
• Email: privacy@ixbet.im
• All complaints receive a response within 30 business days.

Your privacy concerns matter to us. Every complaint we receive is taken seriously and handled with care.